Overview
If you're unable to log in to the new Support Portal using your existing password, your account may not have been activated yet. This is a required step when migrating to the new portal.
Solution
To access the new Support Portal, you need to activate your account first:
- Check your email inbox for an email from Aerospike Support containing an Activate account link.
- Click the Activate account link in the email.
- Follow the prompts to set a new password for the new portal.
- Once your password is set, return to the Support Portal login page and sign in with your email address and new password.
Didn't receive the activation email?
- Check your spam or junk folder.
- Make sure you're checking the inbox associated with your Aerospike support account.
- If you still can't find the email, contact your account team or Aerospike Support Team to request a new activation link.